RioAce Casino Bonus and Review

Jump to Section

RioAce has a fairly large selection of bonuses, that can all be found from the bonus page. The welcome bonus typically offers the largest amount, but cashback, a loyalty program, and occasional tournaments provide value for existing players.

Being careful to look out for win caps (these can be low at RioAce) as well as tight expiry dates will help to ensure you only take the bonuses that actually offer great value.

RioAce Casino Welcome Bonus

RioAce typically offers a multi-part welcome bonus comprising free spins and a deposit match bonus. This cannot be used on live casino or table games and typically comes with 35x to 40x wagering requirement.

RioAce Casino Cashback Bonus

The cashback bonus is available for everyone, but the percentage (10% to 35%) that you can claim differs according to your loyalty level (which we’ll look into next). You need to wager your cashback 20x which is above industry standards. 

RioAce Casino Loyalty Programme

RioAce has a loyalty program that everybody is entered into automatically. It has 30 levels and to increase all you need to do is wager on games. This earns you points and when you hit the below targets, you increase a level. You can unlock birthday gifts (up to $7,000 NZD), increase your withdrawal limit, and increase your cashback percentage.

RioAce First 5 Levels Loyalty Program Rewards

Bonus Withdrawal Difficulty

The wagering requirements at RioAce Casino tend to be 40x for deposit bonuses and 35x for free spins. While 40x is about average for a deposit bonus, 35x is high for free spins. There’s also 20x wagering on cashback which is well above the typical 1x playthrough that’s on offer.

The win caps on bonuses from RioAce Casino can be quite low, especially with no deposit bonuses. In general, they’re 5x the bonus amount or below, which is a little below industry standard.

You’re only given 10 days to use a bonus before it expires, which although within the bounds of normal, is right at the shorter end. Slots, (excluding the ones listed in their Bonus Terms page) count 100% towards bonus requirements, but no table games or live casino games contribute at all. 

If you’re looking for sheer scale then RioAce Casino’s game selection doesn’t disappoint. There are more than 5,000 games in the catalogue, largely focused on slots. There are a handful of big name studios (Pragmatic Play, NoLimit City, PlayN’ GO, BGaming etc) as well as some more niche developers. 

Tip:

Finding your favourite developers is a breeze, just choose to filter by provider and you can see every game in the catalogue.

Table Games

RioAce has a solid selection of 98 RNG table games that have their own tab, so it’s super easy to find them. There’s a real spread of developers too which is always nice to see. Titles from Betsoft, KA Gaming, NetEnt, and PlayNGo are all easy to find.

The blackjack selection is particularly impressive with 30 different tables to try. There are also more than a dozen options each for roulette, baccarat, and poker/video poker.

Slots

Slots account for just shy of 5,000 games. That’s a huge catalogue by anybody’s standards, more than enough for even the keenest players to get stuck into! KA Gaming provide a lot of the catalogue, with their unique Asian-themed slots, but Pragmatic Play have plenty of hit titles too including most of the Big Bass, and Gates of Olympus series. 

It’s brilliant to be able to play every single slot in demo mode, letting you thoroughly test out the catalogue before spending your own money. While it would be nice to see a few of the big progressive titles on offer, this is only a very minor gripe about what is otherwise an excellent catalogue.

Live Casino Games

For such a large catalogue, the live casino section was a little disappointing. Slots clearly rule the roost here, but there are still 76 titles that you can try. It’s easy to find what you’re looking for via the live casino tab, though there are no additional filtering options within this section.

Baccarat and roulette offer the most variety with 21 and 18 titles respectively. Blackjack claims 7 spots. It would have been really nice to see a poker option, and perhaps a partnership with a bigger game studio like Evolution. However, if you enjoy Vivo Gaming, Live Games, and SA Gaming titles then you’ll be ecstatic about what’s on offer here.

RioAce is easy to use in your mobile browser but if you’d like easier access there’s a handy page on ‘installing’ RioAce onto your phone. This really acts as a shortcut to the website rather than an actual app, but the website is so mobile friendly that there’s no need for anything more complicated!

RioAce Casino partners with 38 providers including plenty of big name studios and a few more niche offerings. 

One of the more unusual parts of RioAce’s library comes from Taiwan-based studio KA Gaming. Though they aren’t the most well-known provider, they have by far the biggest share of the catalogue, providing more than 700 games to RioAce. They specialise in Asian-styled slots such as The Peony Pavillion and Greedy Night.

After KA Gaming, Pragmatic Play is the next most prominent provider. This is a truly huge studio with a global reach. You’ll find games such as the brilliant Gates of Olympus and Big Bass Splash series at RioAce.

RioAce has a good selection of trusted payment providers, including Visa and Mastercard, but stretching to e-wallets like Skrill and Neteller, as well as prepaid cards like Neosurf and Paysafecard. 

The minimum deposit amount varies from $20NZD up to $40NZD, while the minimum withdrawal amount is from $40NZD to $100NZD depending on the payment provider that you use.

RioAce will process all payments internally within 48 hours, though typically 24. After this, your payment provider will process the transaction which could be just minutes for some and up to 5 business days for other. In general, e-wallets and debit cards are the fastest option, seeing payouts clear in under 48 hours.

Tip: 

To avoid hold ups, make sure to complete the KYC in your account settings. If this isn’t completed then your payment will not be made.

How to Sign Up and Deposit

RioAce has a super simple one step sign up process. Here’s how to complete it and start playing.

1. Head to the RioAce website and click the orange sign up button in the top right hand corner.
2. Enter your email address, desired login details, and select your country and currency.
3. Before you click to continue, select whether you’d like to receive marketing emails and agree to the terms and conditions.
4. If you find it easier, you can also sign up using your google account.
5. The deposit window will automatically open for you as soon as you’ve completed the process. Choose how you want to make your deposit, then get ready to start playing! 

Customer Safety

RioAce is operated by Altacore N.V. and is licensed by the Curaçao Gaming Control Board under license number OGL/2023/109/0075. They have a thorough KYC process which can be completed in your account in your own time. 

Though they don’t specifically mention any testing agencies on their page, they do partner with trusted game providers. Some of the biggest names in the business appear in their catalogue and these studios definitely have their games independently tested for fairness. 

The responsible gambling help that’s available is severely lacking, with the only options being to self exclude via email or take a self assessment test.

How to Prove Your Identity

Before you can make a withdrawal you need to complete the KYC process. This is super simple, taking around 5 minutes of hands-on time, and 24 hours to be processed by the casino itself.

Just click the blue profile logo at the top of the page and you’ll be asked for the following details:

• Phone number
• First and last name
• Date of Birth
• Residential Address

Once this is complete, the casino will try to automate the KYC check using information from accounts at any of their other sites. If this isn’t possible, you just need to upload a copy of your ID and a utility bill.

Responsible Gambling

You can visit RioAce Casino’s responsible gaming page by clicking on the link in the footer. However, it’s a little wordy! I was surprised at how impenetrable the text is on this page and though there’s good advice on how to gamble responsibly, it doesn’t feel very user friendly.

While they mention setting time and deposit limits in their ‘tips’ they don’t say that they offer this as a service. The only service they do offer is self exclusion, for a minimum of 6 months, which has to be set up via email. This feels as though they fall a little short in terms of genuinely looking out for those who might suffer from problematic gambling behaviours.

RioAce has a surprisingly robust customer support offering for such a new casino. The easiest way to contact them is via live chat (bottom right hand corner). It can take a few minutes for a response but the agents are always helpful. 

Otherwise, you can send an email to support@rioace.com and expect a reply in under 24 hours. If you’re having problems completing the KYC check then there’s a dedicated email channel for this too kyc@rioace.com. 

If you think your question is one that other players might have, then there’s a good chance it’s already covered in the FAQ. You can access this at the bottom of any page.

RioAce Casino Review in Summary

Overall, RioAce Casino is a big new casino. The games catalogue is truly massive and if this is what matters to you, then you’ll have a great time here! It’s nice to see a worthwhile loyalty program, especially as you climb higher up the ladder. Receiving gifts on your birthday and new year is a really nice touch, that makes this feel more social than your average casino.

With that said, the wagering requirement on cashback (20x) left a bit of a sour taste. Also the short time limits of just 10 days to complete wagering on all bonuses is a little tight. It would also be great to see RioAce take their responsible gambling section a little more seriously, as at present, it really lets them down. Only being able to self exclude via email, and not having access to any further tools is less than the bare minimum. However, having live chat around the clock is a nice touch that helps ease any worries.

All in all, this casino offers good bang for your buck when it comes to number of games. It also works excellently in your mobile browser, so if you’re keen to play on the go, this site is a good choice.  

What Surprised Me

The filled out table game section was a welcome surprise, it’s great to see nearly 30 blackjack options from a variety of different providers. It would be even better if there was a dedicated bonus for table game players though!