At first glance, BetPlays feels like a breath of fresh air on the NZ casino scene. And with a game library stacked up to the thousands with all categories covered, we have the essentials here for a great casino. But there’s more to a good site that fresh looks and heaps of games. Things like safety, promos, and customer support all matter. So I’m going to give my verdict on the whole package in this BetPlays Casino review.
Updated by Matt Bastock
Editor
Fact Checked by Owen Watters
Vice President
Crypto-friendly casino
Fast to sign up and deposit
Countless thousands of games
Casinos Expert Ratings
Real User Ratings
18+, New Customers Only, Play Responsibly, T&Cs apply.
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Never commit to a casino just because its promos sound good. But let’s face it, they do help.
I was pretty pleased with the casino bonuses I spotted at BetPlays. There’s something for newbies and returning players, and the offers involve a little bit of everything rather than sitting in one niche.
As is always the case, it’s the bonus terms that tell us how good these promos really are. Here’s a few general points about what to expect at BetPlays:
Now I’ll run through some specific bonuses I found. Remember these can and will change all the time, so there’s no guarantee they’ll still be there when you sign up. But it should help you get a sense of how BetPlays do thing.
Like any NZ casino worth its weight, BetPlays welcomes newcomers with a sign up offer.
When I joined, I got a package that unlocked across my first three deposits. It included a combination of deposit matches, free spins, and cashback.
As part of the welcome pack, BetPlays offered new me a live casino cashback. My initial deposit of NZ$20 was enough to unlock this promo. There were wagering requirements attached to any winnings, but they were super small at just 1x the bonus amount. And I had a very reasonable 14 days to get that done.
I should also mention that I only got this cashback when my account fell below NZ$5. Still, it’s a nice incentive that helped keep me around.
BetPlays seem to be a fan of regular reload bonuses, long after the welcome package is up. To get them you need to fill up a progress bar, which will rise each time you deposit NZ$20 or more.
I used a couple of the reloads myself, and the terms were a little harsh here. There’s a 45x wagering requirement, which is a touch about the industry average but nothing crazy. However, only having three days to fulfil that meant the pressure was seriously on. I can see how this might put some of you off bothering with the reloads.
I'll keep this brief. There isn't one! It's rare to see a site not offer anything in the way of VIP or loyalty schemes. Hopefully this is something BetPlays add down the line.
At BetPlays, I found getting your money from bonus wins is a mixed picture. On the one hand you’ve got cashback with a mere 1x wagering requirement. Then the next you’ve got just 72 hours to hit 45x on those reloads.
Given the picture’s so varied, this is one of those sites where my advice is to go through the terms thoroughly. That’s my advice anytime and anywhere, I guess. But it’s extra important here. You need to know exactly what you’re getting into. Otherwise you could end up wasting funds.
At first glance, BetPlays does pretty well on game selection. I’m told to expect over 6,000 titles here, with pokies making up the majority of those – as is typical at NZ sites.
Before I get into the specifics of some of the games, let’s talk about lobby. In all honesty, I found it a bit overwhelming at BetPlays.
First you’re hit with some promo ads. Below, their tab system is visually lost among a list of stacks and stacks of providers that have their games here. Visually it’s too much and it took a while to understand what I was looking at. You can hit the filters button to search by theme, and there’s also a search bar, which is handy if you know exactly what you’re looking for. But purely from an experience perspective, this needs work.
With that over, let’s talk games proper.
There isn't a dedicated table game lobby at BetPlays. What you'll find instead are individual sections for baccarat, blackjack, roulette, and poker.
Each section contains unique variants of the classic table game. For context, when I checked the baccarat lobby, I counted 24 titles from top-rated providers like Pragmatic Play, Betsoft, and Habanero. Altogether, the BetPlays RNG table games are nearly 250 in total, which is a solid offering.
My favourite games in this lobby are:
As expected, online pokies dominate with countless thousands of games here.
Naturally, that means there’s something for everyone at BetPlays. And it was clear to me that new titles are being added all the time. So there’s no chance of getting bored here.
While I was around, I really enjoyed playing:
BetPlays’ live casino game lobby contains an impressive 601 titles from some of the best providers in the business. These included Evolution, Pragmatic Play, Ezugi, Live Vegas, and Imagine Live, amongst others. I should point out that this lobby is entirely separate from the main casino. But confusingly, it looks exactly the same aside from the games.
The games cut across all the categories you’d expect, including blackjack, baccarat, poker, and roulette alongside live game shows.
If you need somewhere to start, try:
I’m not exactly coy about my love for Pragmatic Play’s pokies. And Gates of Olympus was and remains one of the best they’ve brought us. This game’s high volatility suits me just right. But when you consider an RTP of 96.5% and a maximum win of 5,000x your bet, even the numbers start to line up here.
I didn't mention of a mobile app while playing through the BetPlays Casino website. Nor did I find anything in Apple and Google’s app stores. Which I always find a little disappointing.
But I say little for a reason. Like most of its peers, BetPlays has clearly been built with mobile in mind and is a fully-fledged mobile casino. The site is perfectly optimised for the small screen, and there’s nothing to divide the experience on desktop vs mobile. So all you need to do is throw the site’s URL into your mobile browser. You could even save an icon to your home screen for faster access in future.
Given the huge number of games at BetPlays, you’d expect an extensive list of software providers to match. And you’d be right. Over 80 developers provide the titles in the lobbies here.
Some popular names I saw on the site include Hacksaw, Playson, Evolution, Microgaming, Yggdrasil, Pragmatic Play, NetEnt, Red Tiger, and Booming Games. Other small developers with games at BetPlays are Fugaso, Eurasian Gaming, PatePlay, and Golden Hero. Do give these folks a go as they’re putting out some innovative stuff.
Another benefit of playing at BetPlays Casino is the wide range of payment methods. You’ll find options that include both fiat and cryptocurrencies.
All deposits are instant, though the minimum amount will depend on the casino payment options you choose.
The site isn’t very clear on how long withdrawals take. The terms say withdrawals are processed within five banking days. But then caveats and says your wait could be longer at busy times. This is also only how long the casino takes to approve the transaction. Not a measure of how soon you’ll get your money.
All I can do is tell you my experience. I withdrew to a popular e-wallet and got my funds in between two to three days. So perhaps withdrawals come in well below that five-day figure. But I can’t say for sure. I wouldn't be surprised if Visa takes much longer. Mastercard withdrawals, too.
There are some caps on withdrawals, too. And annoyingly, they haven’t converted these to NZ$ for us, the figures are in Euro. These maximums are the equivalent of €5,000 in one week and €50,000 per 30 days.
BetPlays offers an easy sign-up and deposit process. Here’s what to do:
BetPlays Casino prioritises security by employing SSL encryption technology. With this, we can be sure our financial and personal information won't fall into the wrong hands.
The Government of Curacao licenses the site. That might seem a little odd, but this is one of the world’s foremost gambling jurisdictions. They’re reputable and reliable, with strict terms applied to the licenses they give out. So we don’t need to question the legitimacy of BetPlays.
Before you can make any withdrawals, BetPlays Casino will request account verification. This helps the site weed out scam accounts, those looking to launder money, and anyone underage. Casinos do this as part of their Know Your Customer (KYC) obligations. That they do is a sign of legitimacy.
It works like this at BetPlays. You’ll be asked to fill out a document that confirms your full name, date of birth, gender, country of residence, and full address.
Once you’ve deposited or withdrawn over NZ$2,000 at the site, you’ll need to complete step two. This involves submitting a photo of a government-issued ID like a passport of driving license. Beside the ID you’ll need to place a piece of paper showing a one-time, six-digit code you’ll be given.
Verification takes only a few hours, so keep an eye out for the email. Do this step as soon as prompted, or you’ll have to wait longer when making that first withdrawal.
BetPlays is clearly committed to ensuring player safety through responsible gambling. I found all the tools I’d want to see here, including a self-assessment test plus limits on time and deposits. And most importantly of all, self-exclusion is available on request.
BetPlays offers live chat and email support channels to reach the site:
As expected, the live chat option is the fastest, as you’ll get replies within a minute. This held true when I put it to the test. But do consider email support if you need a detailed response, though naturally you’ll wait much longer for it.
There is also an FAQs area here and it’s reasonably good. The questions are sorted into categories and the answers are clear. But there aren’t heaps of queries listed. Don’t be surprised if you can’t find what you need here. Thankfully, the live support is quality.
BetPlays is a truly solid entry to the online casino space for us in NZ. This site has many positives and only a few drawbacks. It helps that from sign up, you'll receive a generous welcome bonus.
There are plenty of other promos to come after that, including reloads and cashback. The gigantic game lobby sets BetPlays towards the top of the pack.
These games are from top-rated software providers, so expect exceptional visual and audio quality. With a Curacao licence and clear dedication to players’ safety, any nerves about safety can be left at the door.
The online casino is even crypto-friendly, while offering tons more secure payment methods for deposits and withdrawals. And while there isn't an app, the BetPlays website is user-friendly and mobile-optimised.
The wagering requirements on bonuses can be on the high side. The lobby wasn’t as well thought out as I’d want it to be. And there's no loyalty programme. But these aren’t enough to spoil an otherwise strong experience.
The sheer volume of games. This casino is already one of the bigger ones.
I couldn't find a clear minimum deposit on the site. I was told it depends on the payment method. However, the smallest amount required to claim the welcome bonus is NZ$20. All deposits at BetPlays are free and fast. Your funds will arrive in your account within minutes.
I didn't find any clearly stated payout time at BetPlays. However, the online casino aims to process withdrawal requests within five working days. Note that the amount of time it’ll take to send your funds depends on your chosen payment method. Once again, crypto is the fastest.
Yes! BetPlays is safe and your data is secure. The online casino employs SSL encryption technology to protect our financial and personal details. Kiwis can sign up and play without worries, as their information is shielded from cybercriminals. Security is a condition of the site’s license. It’d soon lose this if it wasn’t safe.
Yes. BetPlays operates with a license from the Government of Curacao, one of the world’s major gambling jurisdictions. So you don’t need to worry about legitimacy. This license shows BetPlays abides by the regulations regarding use of our data and game fairness.
The minimum withdrawal amount at BetPlays depends on your chosen payment method. BetPlays didn't tell me a particular minimum amount in the site’s terms. Each of the payment options has this set differently. You’ll find out what it is once you pick an option from the list in the cashier area.
You can contact BetPlays through live chat or email support. If you choose live chat, expect fast responses within one minute. Email is more suitable for detailed enquiries or complaints. There's also a FAQ page and Help Center with an extensive list of questions and answers.
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Matt Bastock is a Content SEO at Casinos.com. He has years of experience researching, writing and editing articles about sports and gaming, including the world of online casinos and sports betting. Matt enjoys playing many casino table games, especially poker and blackjack. He also loves watching professional sports, particularly English and European football, as well as US football, rugby and cricket.
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