Carnival Citi Casino Review

Right off the bat, Carnival Citi impressed me with its welcome bonus. Upon signing up for a new account, I received 10 million Coins (GC) and 5,000 Sweeps Chips (SC). What stood out to me though was how easy it was to claim. I didn’t need to enter a promo code or make any purchase – the bonus was added to my account automatically after I verified my email.

But Carnival Citi doesn't stop at the welcome bonus. During my week of play, I noticed several ongoing promotions:

• Daily Login Rewards: Each day you log in, you will receive a small bonus of Gold Coins and Sweeps Chips.
• Social Media Giveaways: The casino's Facebook and Instagram pages regularly post promo codes for free coins.
• Special Events: I caught a weekend promotion that offered double Sweeps Chips on certain games.

What we appreciated most about these bonuses was the lack of complicated terms. Unlike some sweepstakes casinos we've reviewed, Carnival Citi keeps things tidy and simple. There are no hidden wagering requirements, and you don't need to purchase to start playing. 

Worth pointing out at this point is that 1,000 Sweeps Chips equal $1. So, the 5,000 free Sweeps Chips are worth $5 in prizes. You get this just by making an account. Also, there are no wagering requirements to worry about as is the case with regular online casinos. 

Want to claim the welcome bonus at Carnival Citi and start playing? Here are the easy steps you need to follow

1. Visit the official Carnival Citi Casino website: Open your internet browser on any device – phone, tablet, or computer. Go to Carnival Citi's website. There's no special app to download.
2. Set up your account: Look for the “New User” button on the top right part of the website. Click it and fill in the form that pops. You'll need to share some basic details about yourself. Pick a password that's hard for others to guess. Make sure you agree to follow the site's rules.
3. Collect your welcome offer: Once your account is ready, you'll get a free bonus. This includes 10 million Coins and 5,000 Sweeps Chips. You don't need to pay anything to get this.
4. Add more coins (Optional): If you want, you can buy more Gold Coins. When you do, you'll get some extra Sweeps Chips for free. But this step is your choice – you don't have to buy anything.
5. Begin playing: Now you're all set to play! Use your coins to try out different games. There are slot machines, table games and fish games to choose from.

The whole process took me less than five minutes. I especially loved that I didn't have to provide any payment information to get started.

Like most online sweepstakes casinos, Carnival Citi uses a special currency system different from regular online casinos. Players use two types of play money: Gold Coins and Sweeps Chips.

Gold Coins (which Carnival Citi refers to as just Coins) are just for fun. You can't trade them for real money or prizes. However, they're still useful, in that you can use them to try new games, learn how to play, and enjoy yourself without risking real money.

Sweeps Chips (or SC coins) are more valuable. They let you enter special contests where you can win real prizes. If you win 1,000 Sweeps Chips, you can trade them for $1.00.

You can get both Coins and Sweeps Chips for free in many ways. The casino gives them as welcome gifts, daily rewards, and prizes on social media. You can also buy Gold Coins if you want and when you do, you get some free Sweeps Chips too.

This system helps Carnival Citi follow laws about online gambling in the country. It's a fun way to play casino-style games with a chance to win real rewards. 

While you can't directly win real money when playing at Carnival Citi (or any other online social casino), Sweeps Chips can be exchanged for cash prizes. Here's how it works:

Every 1,000 Sweeps Chips equals $1 in real-world value. The minimum redemption amount is 100,000 SC, which equals $100. It took me about five days of regular play to reach this threshold.

To redeem prizes, here's the process to follow:

• Accumulate at least 100,000 Sweeps Chips
• Go to the redemption page in your account
• Choose between PayPal and Bank Transfer as your payout method
• Submit your redemption request
• Receive the money in your account within 10 business days

Before my first redemption, I had to verify my account by providing a copy of my ID and a recent utility bill. This extra step might take some time but it’s a necessary process that helps to ensure every party (players and casino) is safe and protected. 

As we mentioned earlier, beyond the welcome bonus, Carnival Citi offers several other ways to earn more coins. The standout feature for me was the Lucky Draws. Here's how they work:

You earn E.TICKETS as you play games. For every 10,000 Sweeps Chips you play, you automatically get 3 E.TICKETS. These tickets enter you into the Lucky Draws.

There are three types of draws:

• Daily Draws: These happen every day at midnight EST with 10,000 Sweeps Chips up for grabs
• Weekly Draws: These take place on Sundays, offering 25,000 Sweeps Chips.
• Monthly Draws: Held on the last day of each month with a big 100,000 Sweeps Chips prize pool.

I also noticed special event Lucky Draws. These pop up occasionally and offer even bigger prizes. For example, there was a Fourth of July draw with a huge Sweeps Chips prize pool. 

Carnival Citi is also active on social media. Just be sure to follow their Facebook and Instagram pages and you’ll likely come across regular posts with promo codes for free Gold Coins and Sweeps Chips. In most cases, these won’t be huge amounts, but they can be such a nice bonus to keep you coming back to check their pages. 

Finally, if you want more Sweeps Chips, you can get 2,000 extra by sending a postcard to Carnival Citi's main office. But first, you need a special code. To get this code, log into your account on the website. Look for a button that says 'Request Code' and click it. Write this code on your postcard by hand. Then mail the postcard to Carnival Citi’s address below:

Promotional Sweeps Chips 

6171 NW 72nd Ave

Miami, FL 33166

Carnival Citi offers over 200 games that look and sound great. I spent time exploring different options and here’s what you can play here depending on your mood or play style. 

For fans of classic table games, the selection at Carnival Citi will hugely disappoint them. There are familiar picks like roulette, blackjack, etc. On the upside, I did spot a few video poker games like Jacks or Better and Deuces Wild. 

These games are great if you want a break from slots and they let you use your skills and make decisions that affect your chances of winning. I played Deuces Wild and its paytables seemed fair compared to some casinos I've reviewed. 

Slots

Unsurprisingly, the majority of Carnival Citi’s casino-style games to are slots. This is common for social and sweepstakes casinos. You can choose from many different themes and the best part is these games are placed in categories for easy selection. 

Some are simple, like old-style fruit machines. Others are more complex, with bonus rounds and big jackpots that keep growing. A few popular picks you might want to try are Egyptian Cat, Buffalo Run, Gladiators and Artic Wolf. 

The quality of the games is decent overall. I found the gameplay smooth and the graphics highly engaging. The sound effects add to the overall experience, though I appreciated that you can easily mute them if you prefer. 

Other Games

One unique feature of Carnival Citi is their arcade-style fish games. These blend skill and chance, offering something different from traditional casino-style games. 

In these games, you aim and shoot at sea creatures to win points. I particularly enjoyed "Mermaid Hunter" and "Poseidon's Secret". They have nice underwater graphics and sound effects that make them super fun to play. 

Worth noting is that some games require "VIP Access". You need to buy a Coin Package worth $24.99 or more to unlock this. While this might be a barrier for some players, it does add some exclusivity to certain games. 

I decided to make a small purchase to test out these VIP games and found them to be of similar quality to the regular games, just with some extra features or higher betting limits. 

As is common with online sweepstakes casinos, Carnival Citi develops the bulk of its games in-house. This strategy allows them to create a unique gaming experience that aligns closely with their players' preferences.

However, our review uncovered that the casino also features some games from external providers, notably Zitobox. Popular Zitobox titles available at Carnival Citi include Happy Hog, Draculuv, and Martial Eagle. These games are characterized by their bright, eye-catching graphics and exciting gameplay.

To keep the gaming experience fresh, this platform adds new titles to the library each week. While slots dominate the offerings, the casino also features table games and arcade-style options for VIP players who have purchased Gold Coin. 

As a social casino, Carnival Citi doesn't involve real money deposits in the traditional sense. Instead, you can purchase Coins, often with Sweeps Chips thrown in as a bonus. Here are the payment options available to you:

• Credit/Debit Cards: They accept Visa and Mastercard. Others include Discover and Amex. 
• Online Banking: They use Trustly for bank transfers. 
• PayPal: This was my preferred option. The transaction was quick and seamless.
• Other methods: Apple Pay and Venmo

For redeeming prizes, there are two options:

• PayPal: This is what I used. The money arrived in my account 4 business days after my redemption request. 
• Bank Transfer: I didn't try this, but it's available for those who prefer it.

As we said, the minimum redemption amount is 100,000 Sweeps Chips ($100). This is higher than some other social casinos we've reviewed, which might be a downside for casual players who don't accumulate chips quickly.

Carnival Citi doesn't have a dedicated mobile app, which was initially disappointing. However, after testing their website on both my smartphone and tablet, I was pleasantly surprised by how well it works on mobile devices.

The mobile site is responsive and easy to navigate. You could easily switch between playing with Coins and Sweeps Chips, just like on the desktop version. The games loaded quickly on my devices, even when I was on a 4G connection. 

I tested a variety of games on mobile, including slots, table games, and the fish games. They all ran smoothly, with no noticeable lag or graphical issues. The touch controls worked well, even for games like blackjack where precise chip placement is important.

While an app would be convenient for quick access, the mobile website does a good job. You can play all the games, take part in promotions, and even redeem prizes on my mobile device without any issues. The only slight inconvenience I noticed was having to log in each time I visited the site on mobile, whereas an app might have kept me logged in. 

Safety is always a top concern whenever we review online gaming platforms, and I was pleased with what I found at Carnival Citi. While the platform operates as a sweepstakes casino and doesn't require traditional gambling licenses, it adheres to strict US sweepstakes laws to ensure legal and fair gameplay.

Besides, Carnival Citi uses advanced security measures to protect your information. The site employs SSL encryption to safeguard data transmission, and two-factor authentication to add an extra layer of account security. 

The platform is owned by Citi Media Tech, LLC, a US-based company, which adds credibility to its operations. To ensure fair play, Carnival Citi uses certified Random Number Generators (RNGs) for all games. This technology guarantees that game outcomes are truly random and not manipulated.

Finally, Carnival Citi respects user privacy and follows data protection principles. The site collects only necessary information and clearly outlines how this data is used and protected, aligning with modern data privacy standards.

Carnival Citi implements ‘Know Your Customer’ (KYC) processes to maintain a secure environment and comply with legal requirements. To prove your identity, you might be asked to:

•    Submit a valid government-issued photo ID (driver's license, passport, or state ID).
•    Provide proof of address (recent utility bill or bank statement).
•    If needed, supply additional documentation for further verification.

This process is typically required before your first withdrawal and helps prevent fraud while ensuring legitimate prize distribution.

Carnival Citi implements comprehensive responsible gaming measures to ensure player safety. You can establish daily and weekly limits on coin purchases by contacting support.

The platform also offers flexible self-exclusion options, including definite and indefinite periods, which can be initiated via email. During self-exclusion, account access is restricted, and marketing communications cease.

Carnival Citi also retains the right to exclude players they suspect may have gaming issues. For those seeking temporary breaks, the platform provides options to pause gaming activities. 

To promote self-awareness, Carnival Citi offers a detailed self-assessment questionnaire covering various aspects of gaming behavior. This tool helps players recognize potential problematic patterns. 

Finally, for additional support, the company recommends Computer Gaming Addicts Anonymous if you need help with battling problem gambling. 

Let’s face it; the quality of customer support can make or break a casino experience. Carnival Citi offers several ways to get help:

• Live Chat: This was my go-to option. I used it twice and got responses within a few minutes both times.
• Email: I sent a test email and received a reply the next day.
• Phone: They have a toll-free number (1-786-772-1915), which is nice to see. I didn't need to use it, but it's there if you prefer talking to someone directly. 

The support staff I interacted with were generally knowledgeable and friendly. They answered my questions about bonuses and game rules clearly.

One area for improvement is their FAQ section. It covers the basics but could be more comprehensive. I often found myself needing to contact support for information that could have been in an FAQ.

After nearly a week of play, I found Carnival Citi to be a solid addition to the social casino scene. The generous welcome bonus and ongoing promotions provide good value for players. The game selection is quite commendable, with the slot games and unique fish games being particular highlights. The mobile experience, while lacking a dedicated app, is smooth and user-friendly. 

On the downside, the high minimum redemption amount might be frustrating for casual players. And while the VIP games add some exclusivity, having to make a purchase to access them might not appeal to everyone.

Overall, if you're looking for a new social casino with a fun theme and the potential for real prizes, Carnival Citi is worth checking out. It may not revolutionize the industry, but it offers an enjoyable gaming experience with some unique features. 

What Surprised Us

The fish games were a pleasant surprise. They offer a different kind of gameplay that I haven't seen in many other social casinos. The Lucky Draws system also stood out as a fun way to potentially win extra prizes just by playing regularly.