Planet 7 Casino Review | Nonlegal Offshore Casino

Emma Trotter

Updated by Emma Trotter

Editor

Timothy Lewoc

Fact Checked by Timothy Lewoc

Last Updated 23rd Aug 2024, 02:33 PM

 

Planet 7 Casino is part of a network of rogue offshore casinos operated by Ace Revenue Group. A growing number of players at this casino have reported slow payments, non-payments, unreasonable terms and conditions, among other issues. Because of that, we have placed Planet 7 Casino on our blacklist of sites to avoid. We expose this casino in our honest review below.

Does Planet 7 Casino Have a License?

Glad you asked. Planet 7 Casino does not have a license. In fact, it is not regulated by any known gambling commission. The word on the street is that the casino is licensed in Costa Rica; unfortunately, it doesn’t provide this information on its website.

The fact that Planet 7 Casino doesn’t list any licensing information is a major red flag. There is almost a 100% chance that it has none and it’s easy to see why.

For starters, this platform, like other Ace Revenue Group casinos, operates out of Costa Rica, a notorious spot for rogue casino operators. Costa Rica lacks a gambling regulatory authority or specific legislation for licensing and regulating online gambling businesses. This means that online gambling companies registered in this jurisdiction are not subject to monitoring and regulations.

At this point, it should be noted that not all Costa Rican online casinos are illegitimate. What we’re saying is playing at an unlicensed offshore site like Planet 7 is incredibly risky because the gambling laws in the US won’t protect you in the event of a dispute. Warning: avoid Planet 7 Casino.

Platform Usability

The Planet 7 Casino user interface is, in a word, bland. Players landing on its interface are greeted with a dull black background and a red menu bar at the top. And nothing more – no visual appeal, no innovation. Nada!

Moreover, navigation is a big problem as many of the menus are hidden within a single MENU button at the top of the homepage. This design complicates the search for essential features, such as banking. Still, transitioning between pages feels somewhat clunky and rough. In all honesty, there is nothing exciting about this website whatsoever.

Warning Banner IconPlayer Safety Warning: This casino has been placed on our blacklist
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Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

Warning Negative Banner Icon

Banking Difficulties

Legitimate, licensed US casinos partner with reliable, regulated banking methods. It may look like Planet 7 accepts Visa or MasterCard payments, but the reality is that your bank is likely to block the transaction. Planet 7 doesn't support e-wallets, and we are not surprised. You see, one of the drawbacks of a Costa Rica gaming license (at least if Planet 7 has one) is that it’s not a valid license to operate in the US. Operators holding this license are unable to work with conventional payment providers and merchants such as US banks, or web wallets like Skrill or PayPal. 

Planet 7 appears to accept cryptocurrencies like Bitcoin, Litecoin, and Tether, but again, the issue here is with regulation. Cryptocurrencies are not accepted at fully legal, US-licensed casinos, suggesting that Planet 7 Casino operates against US gambling laws.

As for withdrawals, this site has a terrible history of stalling on payments or not paying at all. There have been complaints of payments taking longer than 30 days to reach users’ accounts. There have also been reports that Planet 7 invokes hidden clauses to deny players their winnings.

Of course, it’s hard to substantiate each of those claims but we have enough proof indicating that Ace Revenue Group sites typically do this to players. Planet 7 sister sites include Silver Oak Casino, Royal Ace Casino, Slot Madness Casino, and Captain Jack Casino.

Be careful while interacting with any of these sites. The problem is they have no problem taking your money (though you may have problems getting it to them), but when it’s their turn to pay, they employ delaying tactics and quasi-laws to cheat you and keep your winnings, which is all the more reason to avoid this site.

Customer Support Experience

The customer support at Planet 7 Casino has a particular pattern that leaves much to be desired.  Initially, the support is responsive and accessible via email and live chat. Agents will respond promptly at first ostensibly to make the casino look appealing and safe. Wait until you make a deposit and you’ll be ghosted to death. It gets even worse once you initiate a withdrawal.

First, they’ll employ delaying tactics and find loopholes in their terms to avoid paying you. Then when you contact support, the time it takes to respond begins to extend well beyond the timelines earlier promised. It’s only after you start complaining on popular forums that the staff suddenly speeds up their response times again.

Even then, they’ll come up with flimsy reasons to keep your money. The whole process seems tailored to make you decide pursuing your winnings isn’t worth the effort and to forfeit them.

Gaming Fairness Concerns

Fairness is the last word you’d associate with a rogue platform like Planet 7 Casino or any of its sister sites. Sure, the gaming software that powers Planet 7 is supplied by RealTime Gaming (RTG). Also, the information about this software being GLI Certified is true to some extent.

However, this certification belongs to RTG, not this fraudulent casino. The endorsements by Spinlogic and CDS at the bottom of the page aren't true, either. They're there just for show.

It’s worth noting that Ace Revenue Group is owned by Navtej Kohli, a businessman with a dark past, including a conviction for mail fraud in the 1990s, resulting in a four-year jail term. After completing his prison sentence, Kohli vanished for a while, only to resurface in Costa Rica around 2002 with his old tricks, which include scamming people using new internet casino businesses.

Kohli’s online casinos have two major traits – delaying payments or simply refusing to pay. When one of his sites is blacklisted, he simply rebrands it and launches it under a new name. He also uses proxy companies such as Virtual Casino Group, making it difficult to eliminate them. His casinos mainly target the US and Canada, so stay vigilant.

Community Feedback and Reputation

After thoroughly inspecting various forums, we regret to inform you that Planet 7 Casino has been flagged many times. From major forums like Trustpilot to the comments section on online casino review sites, most troubles seem to converge around slow or non-payments.

Many players report painfully slow payouts that drag on for up to a month. In most cases, payments are only released after countless hours of back-and-forth communication with unhelpful customer support. You have to fight hard for your rights or let go.

There are also numerous complaints about Planet 7 Casino trying to bulldoze players into accepting their deceptive bonus terms and conditions. What seems to irk many players is the fact that this site changes terms in their favor anytime they see fit.

All these are unacceptable business practices that we cannot tolerate in any way. As a result, we strongly advise that you avoid Planet 7 Casino and play at one of our top-rated US casinos instead.

Verdict: Is Planet 7 Casino Legit?

Absolutely not! This casino operates without a license and is therefore not a legitimate online casino. Yes, it might appear legit to an untrained eye, promising to deliver an exciting gaming experience with 200+ online casino games, fabulous bonuses, and gaming software from the reputable Real Time Gaming. However, all that is a hoax designed to hoodwink the public.

As part of a network of rogue online casinos, Planet 7 Casino intends to perpetuate its scam operations by preying on unsuspecting gamblers through deceit and outright rip-offs. That’s why you should say no to the platform and any other dud from Ace Revenue Group. We can’t stress that enough, really, and we hope that you care to listen.

Other Casinos we DON’T recommend 🚫

Safe Gambling Guidelines

Looking for the safest US gambling platforms but are unsure where to start? Don’t worry – here’s the checklist to get you started.

  • Check for Licensing: Any reputable site will list its licensing information and ownership. It’s a red flag if this information is not made public. 
  • SSL Encryption: Look for "https://" in the website URL. This indicates secure SSL encryption for protecting your personal and financial information.
  • Responsible Gambling Tools: Confirm if responsible gambling tools are available. Deposit limits, self-exclusion, and reality checks should be there to help manage your gambling habits.
  • Game Fairness: Verify that the site's games are independently tested and certified for fairness by organizations like eCOGRA or iTech Labs.
  • Reputation: Research the site's reputation through player reviews, industry forums, and watchdog sites to gauge trustworthiness and reliability.

Casinos we DO recommend ✅

If you’re looking for a trustworthy and legit site where you can get both rewarded and entertained without having to worry about safety when it comes to your money and fair games, have a look at some of our suggestions below. We only recommend licensed and fair casinos that have all been tested and reviewed by us and are popular among many other players online.

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The casinos below are fully licensed to operate in the US. These casinos are regularly audited, work with licensed payment providers, and adhere to state regulations to ensure online security and fair play.

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Meet The Author

Emma Trotter
Emma Trotter
Editor Editor

Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.

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