Adrenaline Casino Review | Blacklisted Offshore Casino

Emma Trotter

Updated by Emma Trotter

Editor

Timothy Lewoc

Fact Checked by Timothy Lewoc

Last Updated 29th Aug 2024, 04:21 PM

 

With reports of denial and disappearance of winnings, Adrenaline is one online casino not worth your time or money. I couldn’t find a valid license to operate in the United States but Adrenaline Casino markets its services to US players. Therefore, US gamers aren’t guaranteed a safe and fair gaming environment. Here's what you need to know about Adrenaline Casino and why I don't recommend the gaming platform. 

Does Adrenaline Casino Have a License?

Adrenaline Casino doesn't have a license to operate in the US. Although the gaming platform holds a Curacao gaming license, this doesn't amount to much protection for United States players. For a platform with a US target audience, I expected something better. 

Yes, the Curacao gambling license is recognized in several countries, but that doesn't make it the best. As a US player, you're pretty much on your own when faced with an unfair gaming issue, so it’s best to avoid playing at Adrenaline Casino. 

Instead, go for an online casino with licenses from recognized authorities such as the Pennsylvania Gaming Control Board, the New Jersey Division of Gaming Enforcement, or the Michigan Gaming Control Board. 

Platform Usability

Adrenaline's website is straightforward and intuitive. However, so are several other reputable online casinos. Having an intuitive website isn't enough to keep players. A casino's platform usability is just one of the many features that make an operator unique. 

Let's face it; we don't just visit a casino platform for its site usability but for gaming services, where Casino Adrenaline clearly falls short of the mark. 

Warning Banner IconPlayer Safety Warning: This casino has been placed on our blacklist
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Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

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Unresolved Deposit and Withdrawal Issues

Banking options are pretty limited at Adrenaline Casino. According to its website, the casino supports Skrill, Neteller, Interac, and cryptocurrencies. However, US players will find it challenging to use any of these payment options (except crypto, perhaps) to get the funds into their casino account. Payments via debit and credit cards aren't supported, although they’re one of the major payment channels used across online casinos. You'd expect the gaming site to support popular US payment options, such as PayPal, or mobile options like Apple Pay, but it doesn't. There is a reason for this; reputable payment providers in the US cannot allow payments to illegal casinos, so any transactions that seem suspicious will be blocked. 

If you do manage to get funds into an account at Adrenaline Casino, successfully withdrawing winnings also seems to be an issue. Customers' reports indicate delayed, denied, and disappeared winnings, irrespective of the sum. Approved withdrawals, on the other hand, take days to be processed despite the casino promising swift payouts. These reports from users are clear indications that playing at Casino Adrenaline is a waste of time and resources. 

Customer Support Experience

A well-trained and easy-to-reach customer support team enhances a positive gaming experience. With such a team in place, you get timely resolutions, so it's disappointing that Adrenaline Casino falls short of this requirement.

The Adrenaline customer service seems okay on the surface, but on further investigation, I was disappointed. To contact the team, there are live chat and request form options. Before my review, I had come across users' complaints of the casino’s customer service team being unprofessional.

I thought it wise to keep an open mind until I was rudely cut off and my chat dismissed for “inactivity” while chatting with a customer support representative. How do you dismiss a customer without resolving their concern? Inactivity is a legitimate reason to close a chat, but this was their inactivity, not mine!

With such an attitude, I doubt the Adrenaline Casino support team's effectiveness. The email request form wasn't much help either, with no response from the platform. It's quite a shame that Adrenaline can't offer users at least a well-trained customer support team.

Gaming Fairness Concerns

For fairness, online casinos undergo audits by regulatory bodies such as eCOGRA and Gaming Labs International (GLI), among others. This information, on full display, assures players of fair winning chances. 

Unfortunately, at Adrenaline Casino, I can't find such assurance. The gaming site displays no seal or certificate from an independent audit or regulatory body. As a result, I can't guarantee that the casino's Random Number Generator (RNG) isn't manipulated. Additionally, reports indicate unfair game results, with popular slot titles paying below the official RTP.

Community Feedback and Reputation

Reviews from trusted parties indicate how good or bad a casino is, and from what I saw online, you have no reason to visit Casino Adrenaline. A good number of players report denied withdrawals, even after meeting playthrough requirements.

There are also issues of constant email spamming, misleading promotions, winnings' disappearance, and a rude and inefficient customer support team. I know most times, reviews can be questionable. However, I confirmed these reports while exploring the site.

Adrenaline Casino is as awful as these reports state. From the user complaints and many more from reputable review sites like Trustpilot, I don't deem this casino reputable enough for US players.

Conclusion: Is Casino Adrenaline Legit?

Adrenaline Casino promises a fun and exciting gaming experience, but that's all lies. While the bonuses appear decent and generous, a closer look reveals deceit and hidden clauses. The casino also falls short in payment options, as players are limited to a handful of cryptocurrencies, despite crypto being the primary payment method. Withdrawals aren't straightforward too, with delayed and denied winnings reported.

From the number of negative reviews I’ve seen online, I can't say Casino Adrenaline is a legit gaming site. Although the site holds a Curacao gaming license, players have encountered many unresolved issues. With over a decade of experience in the iGaming industry, I expected top-notch casino services from the platform.

Finally, there's no guarantee of safety and game result fairness at the casino. So, US players should look elsewhere for a better gaming experience.

Other Casinos we DON’T recommend 🚫

Safe Gambling Guidelines

Selecting a secure online casino can be tricky, thanks to the extensive number of gaming sites available today. So, here are specific criteria you can use to check if a casino is secure before signing up with them:

  • Licensing and Regulation: A license from recognized and relevant authorities is an essential criterion before signing up at an online casino. 
  • Good Reputation: A casino with a positive reputation shows its transparency and commitment to security and fair play. Therefore, read online reviews to learn more about a casino's reputation before signing up.
  • User Protection and Fairness: Ensure that the online casino has security measures like SSL or TLS 1.2 encryption in place. Also, opt for a gaming platform with certified Random Number Generator (RNG) technology to ensure fair game results. 
  • Banking Method: There's nothing as frustrating as being unable to withdraw your winnings. Ensure you choose an online casino with a good payment policy and adequate number of payment methods for transactions. 
  • Clear Terms and Conditions: Find out if the casino page clearly states all the promotion terms and conditions. If the terms aren’t clearly stated, the casino is suspicious and should be avoided.
  • Customer Support: You can face one or two issues requiring customer service assistance, even at the best online casino. So, always opt for a platform with 24/7 customer support via multiple platforms.
  • Responsible Gaming Measures: A user-oriented online casino should ensure that there are safe gaming features like deposit limits and self-exclusion tools to help curb gambling addiction.

Casinos we DO recommend ✅

Say goodbye to rogue, unlicensed casinos and hello to a safe and secure online gambling experience. Our list below includes a selection of the best US casinos in your state. All of them are highly rated, fully licensed casinos that will ensure your money and data are protected. Whether you're based in New Jersey, West Virginia, Pennsylvania, or Michigan, we'll direct you to the best real-money casinos in your state. If you're in a state where online gambling is not permitted, we've sourced the best sweepstakes and social casinos for you. Take a spin with confidence, knowing you're in good hands.

Warning Banner IconPlay Safely Here: We recommend these safe casino sites
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The casinos below are fully licensed to operate in the US. These casinos are regularly audited, work with licensed payment providers, and adhere to state regulations to ensure online security and fair play.

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Meet The Author

Emma Trotter
Emma Trotter
Editor Editor

Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.

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