Ruby Slots Casino has been around since 2012 but its reputation in the US online gambling space has been anything but positive. Owned and operated by the notorious Virtual Casino Group, this platform is best known for licensing problems, deceptive promos, and a blatant disregard for player interests that has earned it the scorn of the online gambling community.
One of our biggest concerns regarding Ruby Slots is that it's not clear if they have a proper gambling license or not. When you visit their website, you won't find any straightforward information about what licenses or regulatory bodies they're approved by.
The site claims to be certified by some organizations like the Central Dispute System (CDS) and that they use software tested by Technical Systems Testing (TST). However, they don't give any specifics about having an active gambling license from a respected regulator. This lack of transparency about their licensing raises major red flags about whether Ruby Slots is a legitimate operation or not.
What’s more, without a proper license from a reputable regulatory authority, there is no guarantee that Ruby Slots is adhering to industry standards for fairness, security, and player protection.
From the moment you land on the Ruby Slots website, it becomes abundantly clear that user experience and interface design were not top priorities for the developers. The site greets visitors with an overwhelmingly unappealing design that features an aggressive, jarring red color scheme that permeates every corner of the page.
As if that’s not enough, navigating the Ruby Slots website is a nightmare that will test the patience of even the most seasoned online gamblers. Simple tasks like finding different games, promotions, banking options, and customer support channels are made unnecessarily difficult due to the poor organization and lack of intuitive menus and links.
The mobile version of Ruby Slots fares no better, with the same usability issues and unattractive aesthetics carried over to smaller screens. Whether you're accessing the site from a desktop computer or a mobile device, the overall user experience is nothing short of an unpleasant ordeal.
Another major drawback you should be aware of when considering Ruby Slots Casino is their limited banking options and restrictive withdrawal policies. For starters, this platform only deals in US dollars and a handful of cryptocurrencies like Bitcoin. This means international players would be forced to pay additional fees to convert their local currency, effectively reducing their potential winnings right from the start. Another concern is that there are no regulated US online casinos that accept cryptocurrency. The legislation around using crypto for online gambling is not yet clear, so casinos that only offer crypto options set warning bells ringing.
However, the real frustration lies in Ruby Slots' withdrawal policies, which are nothing short of draconian. The casino enforces strict limits on how much money players can withdraw each week, with the maximum capped at a measly $2,500. This low ceiling may be sufficient for casual players with small bankrolls, but for those who have managed to accumulate larger winnings or prefer to gamble with higher stakes, this restrictive limit can quickly become a source of immense frustration.
Compounding this issue is the excessive delay in processing withdrawal requests. Players have reported having to wait up to 20 business days or more to receive their withdrawals after they have been approved by the casino.
While Ruby Slots Casino boasts of offering 24/7 customer support through various channels, including phone, email, and live chat, the reality tells a very different story. One of the most common complaints from players is the lack of reliable and responsive support, with many reporting unresolved issues and unanswered inquiries.
The live chat function, in particular, is frequently cited as a significant source of frustration, with players encountering an unresponsive or non-functional interface more often than not. Even when reaching out via phone and email, the wait times for a response can be excessively long, with some players reporting that their inquiries and complaints go completely unanswered.
This lack of adequate customer support is a recurring theme in many negative reviews and complaints about Ruby Slots. Players rightfully expect to receive prompt and professional assistance when issues arise, but the casino's track record in this area falls well below the standards of reputable online gambling operators.
When it comes to the games, Ruby Slots Casino players are faced with a limited selection and potential quality concerns. The casino's game library is severely restricted because it only uses gaming software from a single provider – Real Time Gaming (RTG). While RTG is generally regarded as a reputable software provider within the industry, the fact that Ruby Slots has no other providers means that the selection of slots, table games, video poker, and other casino games is significantly limited compared to top online casinos that offer games from multiple providers.
To make matters worse, the absence of live dealer casino games is a glaring omission that further diminishes the overall gaming experience at Ruby Slots.
Perhaps the most damning aspect of RubySlots Casino is its overwhelmingly negative reputation within the online gambling community. A quick search across various gambling forums, watchdog sites, and player communities reveals hundreds of scathing reviews and unresolved complaints from real players who have had first-hand experiences with the casino.
These complaints paint a bleak picture of the casino's operations, citing numerous issues that have left players feeling frustrated, deceived, and mistreated. Some of the most commonly reported problems we came across include:
Across the board, the sentiment toward Ruby Slots is overwhelmingly negative, with the casino and the Virtual Casino Group behind it being widely regarded as one of the worst operators in the industry.
Based on an objective analysis of Ruby Slots Casino's operations, its overwhelmingly negative reputation within the online gambling community, and the many areas of concern highlighted throughout this review, it is difficult to recommend this site to any players seeking a high-quality, reputable, and trustworthy place to gamble online safely.
To recap, the issues plaguing Ruby Slots Casino US are numerous and significant, including:
We'd strongly suggest that you don't risk your money at a questionable platform like Ruby Casino. Instead, you would be much better served by finding a licensed and reputable casino that treats players fairly, with a quality product, transparent policies, and a genuine commitment to player satisfaction.
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To ensure a safe experience when gambling online, here are some useful guidelines and common-sense practices to follow:
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Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.
Read Full BioRuby Slots does not provide any clear information about holding an active online gambling license from a reputable jurisdiction. This lack of transparency around licensing raises serious red flags.
Ruby Slots only uses gaming software from a single provider - Real Time Gaming (RTG). This means the game variety is very limited compared to other casinos, and there are no live dealer games offered.
The casino only deals in U.S. dollars and a few cryptocurrencies. Most mainstream banking options like credit cards, e-wallets, etc are not accepted, making it very inconvenient for majority of players.
No, Ruby Slots has an extremely poor track record when it comes to customer support. The Live Chat is frequently unresponsive, phone/email support is slow, and there are many unresolved player complaints.
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