Platinum Reels Casino Review | Blacklisted For A Reason!

Emma Trotter

Updated by Emma Trotter

Editor

Timothy Lewoc

Fact Checked by Timothy Lewoc

Last Updated 4th Oct 2024, 12:01 PM

 

Platinum Reels Casino is an offshore operator that has caught my attention for all the wrong reasons. From licensing uncertainties to questionable practices, this full review will shine a light on why you should steer clear of Platinum Reels. By the time you’re finished reading, you won’t have any hesitations about why your next wager should be placed elsewhere. Perhaps at one of our recommended licensed US casinos instead?

Does Platinum Reels Casino Have a License?

When writing this Platinum Reels Casino review, I found nothing about a license or licensing certification, which makes me think it is operating without one. Let’s be clear: I will never recommend playing at an unlicensed casino; the risks are just not worth it. Not only are unlicensed casinos notorious for unfair games, but you’re also not legally protected if a dispute arises. There’s no regulatory body you can turn to, so you’re essentially on your own. 

Plus, for an online casino to operate legally in the US, it must hold a gambling license with a state authority. After the US Supreme Court overturned the Professional and Amateur Sports Protection Act in 2018, each state became responsible for legalizing gambling within its own borders. 

Therefore, for your safety and security, I only recommend playing at reputable casinos licensed by state gambling authorities, such as the New Jersey Division of Gaming Enforcement (NJDGE) or the Pennsylvania Gaming Control Board (PGCB). 

Platform Usability

The Platinum Reels Casino site is very busy, which makes navigating your way around the games and bonuses pretty difficult. With so much going on, it’s almost impossible to find what you’re looking for. On top of that, the links are slow to load, which can be frustrating, especially if you’re in a rush. 

That said, the design of the site is pretty sleek. It seems fitting that this shady casino will try to lure players in with a visually appealing design. But don’t let that fool you. Just because a casino looks good on the surface doesn’t mean that it’s worth your time or money playing there.  

Warning Banner IconPlayer Safety Warning: This casino has been placed on our blacklist
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Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

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Deposit and Withdrawal Issues

Platinum Reels supports a limited number of payment options, including Visa and Mastercard credit/debit cards and cryptocurrencies such as Bitcoin, Litecoin, and Ethereum. There are two problems with this. The first is that US banks may not knowingly facilitate transactions to casinos that don't carry a US license, so your Visa or Mastercard transaction is likely to be blocked by your bank. The second is that Platinum Reels Casino’s support for crypto payments shows its clear disregard for US gambling laws. State regulators do not currently allow licensed online casinos to offer cryptocurrency as a payment option. This proves that the casino is not permitted to operate anywhere in the country.

When it comes to Platinum Reels Casino paying players their winnings, the casino doesn’t have the best track record. I’ve encountered many online complaints from existing players about the casino taking an eternity to process withdrawals and often refusing to payout at all. With such a poor reputation surrounding payments, I would not feel comfortable encouraging users to share any of their financial information with this site.

Customer Support Experience

Platinum Reels Casino claims to offer 24/7 customer support via live chat and email. However, after many tests, I quickly realized that these claims were false. While it was pretty easy to contact support agents through the live chat feature, they were very blunt and dismissive with their responses. Most of the time, they just ended up closing the chat when they had decided they’d had enough of the conversation. 

Another thing I don’t like is that the live chat is only available to registered players, which means you have to share your personal information with an unlicensed casino, which I don’t recommend. On top of that, email support isn’t much better – unless you don’t mind waiting two weeks for a response. When the replies finally landed in my inbox, they were about as useful as a chocolate teapot. With such useless customer support, it’s just not worth the stress of joining Platinum Reels Casino.

Gaming Fairness Concerns at Platinum Reels

While the games at Platinum Reels are supplied by reputable software providers such as Real Time Gaming, Visionary iGaming, and Spinlogic Gaming, I do not have much confidence that they’re actually fair. This is because the casino is operating without a license, and unlicensed casinos are notorious for offering pirated copies of games so they can manipulate the outcomes and prevent players from winning. 

Another big red flag is the lack of a certificate from a third-party auditing body like iTech Labs. Without Platinum Reels subjecting its games to such audits, there’s no way of knowing whether it is offering rigged games. This means you could end up wagering money on a casino game that is stuck in an endless loop of losses.

Community Feedback and Reputation

One of the most important steps of my casino review process is reading what past players are saying about it on review forum sites like Trustpilot. Player reviews offer valuable insights into everything a casino offers, including its legitimacy. For example, if an online casino has a long pattern of negative reviews, that is likely a clear indication that something is not right and you’re best staying away. 

The fact that Platinum Reels Casino doesn’t have the best reputation among existing players speaks volumes about its reputation. Most reviews on Trustpilot are only 1-star, which is not good at all. It is clear that I’m not the only one who doubts its legitimacy, with dozens of complaints about the online casino withholding payouts, offering bonuses with unfair terms and conditions, and providing poor customer service.

Conclusion: Is Platinum Reels a Legit Casino?

After thoroughly reviewing Platinum Reels Casino, it’s clear that the cons far outweigh any potential pros. Also, the casino is operating without a valid gambling license, which raises some serious red flags over its legitimacy and the fairness of games. On top of that, its poor standards of customer support, misleading bonuses, and refusal to payout further tarnish its already bad reputation. 

Given the dozens of complaints online about Platinum Reels and all the negative aspects I discovered when writing this review, I advise you to steer well clear of this unlicensed site. For your own peace of mind, you should choose a licensed, reputable, and well-reviewed casino instead. 

Other Casinos we DON’T recommend 🚫

Safe Gambling Guidelines

The US online casino scene is constantly expanding. There are now tons of trustworthy and legitimate operators to choose from; players are spoilt for choice. However, there are also many scammer and rogue sites out there. So, how do you separate the good from the bad? That’s where I step in to lend a helping hand. I’ve listed the surefire signs that a casino is legitimate, trustworthy, and safe to join. Use my handy checklist before registering for a casino to ensure you are in good hands. 

  • License: To operate legally in the US, online casinos must hold a license from a state regulator, such as the New Jersey Division of Gaming Enforcement (NJDGE) and the Michigan Gaming Control Board (MGCB). You can be sure that legitimate online casinos in the US must follow strict rules and regulations regarding data protection, fair gaming, and security measures.
  • Security: Reputable online casinos will offer the highest levels of security, such as SSL encryption technology. This means you can deposit and play with confidence, knowing that your personal, private, and financial information is safe, secure, and protected from potentially harmful third parties.
  • Fair games: Top casinos in the US will utilize certified RNGs (Random Number Generators) in their games to ensure a fair and transparent gaming experience for players. Look for certifications and partnerships from reputable testing agencies like iTech Labs. That way, you can be sure that the casino offers rig-free games and that the outcomes are entirely random every time.  
  • Positive player reviews: I’ve already mentioned the importance of reading past player reviews before registering for a site. You can bet on a legitimate casino having a long track record of positive player reviews. This is usually a good indication that the site is trustworthy and is safe for you to join.       

Casinos we DO recommend ✅

If Platinum Reels Casino isn't a safe choice, you might be wondering where you can securely play casino games online. To assist you, we've put together a list of the top online casino options available in your state. Depending on your location and local regulations, you'll find a selection of highly-rated real money casinos or sweepstakes casinos that offer a safe and reliable gaming experience. Take a look at the list below to find the best and most trustworthy options.

Warning Banner IconPlay Safely Here: We recommend these safe casino sites
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The casinos below are fully licensed to operate in the US. These casinos are regularly audited, work with licensed payment providers, and adhere to state regulations to ensure online security and fair play.

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Meet The Author

Emma Trotter
Emma Trotter
Editor Editor

Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.

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