Club Player Casino Review

Emma Trotter

Updated by Emma Trotter

Editor

Timothy Lewoc

Fact Checked by Timothy Lewoc

Last Updated 6th Sep 2024, 04:04 PM

 

At first glance, Club Player Casino appears to provide a secure platform for US players, featuring over 150 games powered by developers like Real Time Gaming and Spinlogic Games. However, beneath the surface lies outdated software, ridiculous bonus terms, and withdrawal refusals, which make your online gaming experience far from ideal.

Despite launching back in 2004, Club Player Casino has yet to establish itself as a legitimate online casino for US players. Keep reading my Club Player review to learn why I’ve blacklisted this casino. 

Does Club Player Casino Have a License?

Club Player Casino states on its website that it is licensed and conform to all laws. Well, I had to hunt deep into the site’s terms and conditions to find this information. Reputable online casinos list their license and operator clearly in the footer of each page, but this wasn’t the case at Club Player Casino.

In reality, I discovered that the platform is unlicensed and is operating from Costa Rica. Costa Rica has no authority to oversee online gambling, but it does allow online casinos to exist, providing that all customers are abroad. Therefore, Club Player does adhere to all laws in its jurisdiction, but it is not licensed or regulated.

As an offshore online casino, US players should steer well clear of Club Player. Instead, stick to sites that hold licenses with your state’s gambling control boards, such as the West Virginia Lottery, the New Jersey Division of Gaming Enforcement, or the Pennsylvania Gaming Control Board. 

Platform Usability

From a software and technical point of view, Club Player Casino is outdated – the site is a far cry away from using cutting-edge software. For example, the minimum specs required to use the app is Windows 95, which was last updated back in 1997. 

The main way to play at Club Player Casino is via a dedicated mobile app, but accessing this can be a bit tricky. The details are hidden deep in the site. While Instant Play is available, the operator prefers that you use the app, but it doesn’t make it easy to find.

Warning Banner IconPlayer Safety Warning: This casino has been placed on our blacklist
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Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

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Deposit and Withdrawal Issues

Withdrawals at Club Player Casino are frequently refused based on outlandish rules. But let’s say you manage to meet the requirements. Well, the online casino has one last trick up its sleeve - to delay your payout and ignore your messages. Many players have only managed to get their hands on their winnings by using an arbitration service, which is a long and tiring process.

The main technique the online casino uses to avoid paying out is to impose strict terms and conditions on all Club Player no deposit bonus offers. For example, you cannot play through more than one bonus at a time, and you must use at least 50% of your bonus to play slots. The latter is also true for ‘all allowed games’ bonuses.

If you do manage to qualify for a payout without breaking any rules, you then have to deal with severe delays and long processing times. The advertised payout timeframe is 7-10 business days for approval and an extra 7 business days for every $2,500.

But in my experience, you are lucky to ever see your winnings. As Club Player Casino doesn’t have a license and its jurisdiction has no online gambling oversight, in theory, the operator can refuse your withdrawal request with no legal repercussions. That is why you should avoid the online casino at all costs. 

Customer Support Experience

The available customer support at Club Player Casino is practically non-existent. While you can get in touch via live chat and email, neither of these routes are monitored - or at least it seems that way.

The live chat is regularly unavailable, leaving you with just the email address to try. But with no response from there either, you are left high and dry with no access to any kind of support. Some players have reported that when they finally managed to connect with a live agent via live chat, the agent terminated the chat, which represents the type of service you can expect here.

Gaming Fairness Concerns at Club Player Casino

I couldn’t find any reports of unfair games on the Club Player Casino platform. But I certainly wouldn’t trust the games to be fair based on their other standards of practice. Sure, the online casino claims that game outcomes are determined by Random Number Generator (RNG) software. However, Club Player doesn’t provide any evidence or proof to support this claim. Also, the site doesn’t disclose any external auditing information, so I cannot guarantee that its games are completely fair. 

Community Feedback and Reputation

To get an insight into what real customers have experienced playing at Club Player Casino, I visited several independent review sites and forums. I found mainly 1-star reviews, with most customers referring to the platform as a scam. All the issues I came across were solely related to withdrawal issues.

One customer, in particular, stated that they requested a payout many months ago but haven’t received any acknowledgement. No payout denial, no approval, no response – just radio silence, with the balance still intact.

Another player created an account and read the T&Cs before going any further. They verified their identity by submitting copies of their photo ID and then ended up winning thousands. When it came to requesting a withdrawal, they were told by customer support that they don’t accept players from their country - despite passing the verification checks. When the player checked the T&Cs again, suddenly, their country was on the list of excluded regions.

Conclusion: Is Club Player a Legit Casino?

Club Player Casino has incredibly dodgy tactics that involve changing the T&Cs to avoid paying out. As the platform is unlicensed, the support agents take full advantage of this as they know that there is no real legal route for you to claim your winnings. Some players have been successful through third-party arbitration services, but it should never have to go that far.

Therefore, you should avoid Club Player Casino like the plague and stick with licensed and regulated casino platforms that you can trust with a solid reputation online. 

Other Casinos we DON’T recommend 🚫

Safe Gambling Guidelines

When you set out to find a new online casino to use, it is vital that you research the brand first to guarantee your safety when playing online. If you don’t conduct research first, then you can be putting yourself and your financial details at risk.

To start, I recommend locating the casino operator’s licensing details. This information, along with privacy policies, terms and conditions, and so on, should be readily available on the footer of the website. If the casino operator hides this information from you, it is an indicator of dishonest behavior.

Another area to confirm is the list of banking methods and the associated limits, transaction fees, and processing speeds. Cross-check this by visiting independent review sites to make sure that the information on the website matches with real customer experiences. If there is a huge misalignment, it is a red flag.

It is also important to check out the casino lobby and the selection of games. Make sure that the games have been developed by reputable software providers such as Pragmatic Play, NetEnt, Evolution Gaming, and so on. A good mix of game variety and trustworthy software is ideal.

If you wish to boost your bankroll with bonus funds during your visits, I suggest looking at the promotions and bonuses page before registering. Get a feel for the types of offers that are available to make sure they match your style of gaming. From there, review the T&Cs to ensure that the terms are fair and reasonable.  

Casinos we DO recommend ✅

So, if Club Player is unsafe, where should you go to play casino games online? We have a selection of your state's top real money or sweepstakes casino options (depending on your state's regulations) in the list below. 

Warning Banner IconPlay Safely Here: We recommend these safe casino sites
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The casinos below are fully licensed to operate in the US. These casinos are regularly audited, work with licensed payment providers, and adhere to state regulations to ensure online security and fair play.

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Meet The Author

Emma Trotter
Emma Trotter
Editor Editor

Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.

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