DuckyLuck Casino Review | Non Licensed Offshore Casino

Emma Trotter

Updated by Emma Trotter

Editor

Timothy Lewoc

Fact Checked by Timothy Lewoc

Last Updated 6th Sep 2024, 04:05 PM

 

DuckyLuck is one of the most dubious casinos I’ve reviewed, with problems ranging from obscure owners to a bad reputation and terrible terms and conditions. What’s more, the casino doesn’t appear to have a valid license to operate in the US, suggesting that it shouldn’t even be soliciting US players.

However, all of those problems are only the tip of the iceberg. This review will dive deep into Duck Lucky Casino's shady dealings, evaluating its usability, license (or lack thereof), payment structure, customer support, and bonuses.

Does DuckyLuck Casino Have a License?

DuckyLuck has no license to operate in the United States. It’s an unregulated offshore operator based in God-knows-where soliciting US players using bonus offers that are too good to be true.

Most regulated online casinos will have some form of license information on their website footer to make the license verifiable. While it’s usually just the license number, some casinos include a link you can click to take you to the license issuer’s verification portal. DuckyLuck Casino has neither of these.

What’s more, there’s no clear ownership information about DuckyLuck. While the site has a busy footer with several stickers, it wouldn’t even save a spot to talk about the ownership and management team. Also, there’s no “About Us” page on the DuckyLuck website, a major oddity for a real casino.

Platform Usability

One of the first things I noticed while using DuckyLuck Casino was its busy and terrible website design. Once you load the site for the first time, you'll find huge and patronizing fonts with seemingly AI-generated images marketing unrealistic bonuses to get you to register.

Signing up, however, doesn’t make the experience any better, as the registration form looks basic and dissociated from the rest of the site’s interface. The input fields for your email, name, and password extend from side to side, almost as if the entire website design was a 14-year-old’s hobby project. 

There is no mobile apps for either Android or iOS.

Warning Banner IconPlayer Safety Warning: This casino has been placed on our blacklist
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Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

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Deposit and Withdrawal Issues

According to its website, DuckyLuck supports a slew of deposit options, including MasterCard, Visa, American Express, Discover, and cryptocurrencies like Bitcoin and Ethereum. But even though it appears that you have several deposit options available, you may run into a host of issues when you try to use them to move money into your casino account. Reputable banks in the US are obliged to block transactions to illegal casino sites, so although Mastercard and other familiar payment methods may be offered as options, you'll have a hard time following through. 

Ironically, the casino understands the importance of offering many deposit options, but it only offers you a few withdrawal channels. For withdrawals, the options are Bitcoin, wire transfer, and paper check. Wire transfer and paper checks are only available to users in the US and Canada. And players from Washington and Maryland aren’t eligible for payments.

Ever heard the line, "The check is in the mail"? I’d think twice before investing my time and money at DuckyLuck. With many shady things happening on the site, how can you be sure that your deposit will make it into your casino account? And if you do manage to fund it, can you trust the casino to pay out your wins?

Customer Support Experience

DuckyLuck has a live chat option that automatically connects you to a bot. However, this pattern is common among online casinos, so I had no complaints regarding that.

When I insisted on talking to a human customer service agent (which required some clever maneuvering), it took more than five minutes for the bot to finally connect me.

Even worse, Ducky Luck Casino didn’t seem to have a phone line for phone-based support. The only options available are live chat and email. For a real casino actively soliciting funds from users to access its games, that didn’t seem nearly enough.

Game Fairness Concerns at DuckyLuck

DuckyLuck doesn’t say much about fairness, except that its games all use a Random Number Generator. While I can confirm that several of the casino’s games are from reputable developers, there’s no guarantee that they haven’t been tampered with to give DuckyLuck an edge, considering the casino's shady dealings.

Generally, I’d take any claims from the casino with a grain of salt and stay away from the platform completely. If DuckyLuck wouldn’t make an effort to acquire an operating license in my jurisdiction, why should I care about its games?

Community Feedback and Reputation

A reliable way to predict how your experience would be at an online casino is to check the site reviews and ratings at third-party platforms like Trustpilot. These reviews are from other players like you who’ve tried the site and want to share their experience.

When it comes to reputation, you’ll hardly find an online casino that has it worse than Ducky Lucky. With a 1.6-star rating on Trustpilot from scores of angry users decrying the casino’s shady dealings, it quickly becomes clear that DuckyLuck is simply a scam.

A recurring theme among these reviews is that the casino doesn't honor withdrawal requests after taking deposits from players. According to disgruntled gamers, DuckyLuck repeatedly keeps requesting for players to upload more documents, even when they’ve submitted all that should be ordinarily sufficient for a withdrawal.

Another common complaint among reviewers is DuckyLuck miraculously coming up with new terms and conditions for bonuses when they should be eligible to withdraw. For a certain customer, it was a 60x playthrough condition on a $100 deposit bonus, a steep requirement the casino won’t show you upfront.

DuckyLuck’s customer feedback woes don’t end on Trustpilot. Scouring Reddit, I came across a couple of viral posts indicting the casino, all with dozens of comments from other players counting their losses.

Unfortunately, DuckyLuck isn’t responsive to negative online reviews, which isn’t exactly surprising. Since the casino lacked a valid license to operate in the US in the first place, it was always going to scam users.

Conclusion: Is DuckyLuck a Legit Casino?

Real-money online casinos operating in the United States (and most other countries) must have a valid license, but DuckyLuck doesn’t. Playing at an unlicensed online casino is a bad idea. However, I don’t recommend DuckyLuck for many other reasons.

For one, DuckyLuck makes it pretty easy to deposit but frustrates customers when it’s time to withdraw. It has unresponsive customer support agents that go AWOL during payment disputes. Its terms and conditions page features tons of arbitrary and predatory bonus terms, and many negative reviews accuse the platform of shady dealings.

If you’re a US gaming enthusiast, I’d advise avoiding DuckyLuck. You can find several legitimate real-money online casinos in the US that hold valid licenses and won’t mischievously ignore you when it’s time to cash out winnings.

Other Casinos we DON’T recommend 🚫

Safe Gambling Guidelines

The first step to a safe online gaming experience is avoiding unregulated offshore operators like DuckyLuck and Kats Casino. This single step, however, is sometimes not enough. Here are some other safe online gaming guidelines to help you avoid scam sites:

  • Licensing: All legitimate casinos in the United States display their license numbers proudly on their website for verification by new players. Always stick to casinos with verifiable licenses.
  • Bonus terms: Read between the lines to weed out unfair and predatory bonus terms. If a promo sounds too good to be true, be extra suspicious.
  • Transparency: Legit online casinos are always forthcoming about their ownership and affiliations. If a company hides its masterminds like DuckyLuck, run.
  • Reviews: Online reviews are often an accurate depiction of how good or bad a casino is to players, so consider taking them seriously.
  • Customer support: Quick and responsive customer support on multiple channels is the bare minimum for a real money casino. If a gaming site doesn’t offer that, keep searching for a better option.
  • Game fairness: Most online casinos employ third-party game testers to ensure fairness, and when this is absent, it's safe to ignore the casino.

Where Should You Play Instead?

DuckyLuck made it onto our blacklist for many reasons, but the main issue is its lack of valid credentials to operate in the US. If you're looking for a safe online casino, have a look at our list of licensed US casinos below. This list is location-sensitive, so it will show you the best legit casinos available to you if you live in New Jersey, Pennsylvania, West Virginia or Michigan. If you live in one of the states where online gambling is not yet legal, we will offer you the top sweepstakes and social casinos available in your state. 

Casinos we DO recommend âś…

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Meet The Author

Emma Trotter
Emma Trotter
Editor Editor

Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.

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