Royal Ace Casino Review

Casinos we DON'T recommend 🚫

Royal Ace Casino is a blacklisted online casino operator because of its clear issues with payouts, excessive fees, and unresponsive support. It is owned by The Ace Revenue Group, which operates several other casinos, including Planet 7 and Slot Madness. Not only is Royal Ace notoriously bad with payouts, but it appears the sister sites behave in the same way. As such, I urge all casino fans to avoid Royal Aces and any associated platforms. Let me show you why.

Royal Ace Casino is not licensed by a major regulatory authority around the world, which is a raging red flag for all casino fans. This means that you will not be protected by the same standards as a reputable and trustworthy casino operator who holds a license. 

Online casinos that are regulated by reputable gambling bodies, like the New Jersey Division of Gaming Enforcement or the Michigan Gaming Control Board, must adhere to strict player safety and fair gaming guidelines. On the other hand, Royal Ace Casino has no such obligation to protect its players. Therefore, since Royal Ace does not have a license, I advise you to steer clear of the platform and be wary of this operator and any sister casino sites.

Initially, I didn’t see any noticeable issues with the Royal Aces website and its functionality. However, once I started moving around between the web pages, the interface was a little confusing. When it comes to the menu placement, the top bar only offers links to Instant Play, Login, and Sign Up.

If you want to find out more about Royal Ace’s banking, promotions, or to head to the casino lobby, this is hidden in a collapsible menu on the left-hand side. Most online casinos place links to the key pages, such as bonuses, casino games, and so on, in the top bar because it’s the most visible place. However, it appears that Royal Ace Casino doesn’t have a well-thought-out website design.

Player Safety Warning: This casino has been placed on our blacklist

Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

It became apparent from the offset that Royal Ace has received a significant number of complaints regarding its deposits and withdrawals. Not only do these complaints go back years, but a huge amount are recent. This is very worrying because it highlights that the Royal Ace Casino team isn’t listening to feedback from its existing players. 

Overall, many users experience excessively slow payouts, denied withdrawal requests, high fees, and poor customer service – not to mention hidden clauses that make it very difficult to even qualify for a payout. As such, I urge all casino players to proceed cautiously and avoid this site.

There are only 4 banking options for payouts, which isn’t sufficient, and players are charged heavy fees for deposits and withdrawals. To compound the issue, simply making a deposit is problematic, because any methods linked to US banks (like Visa or Mastercard, for example) or legitimate alternative methods like PayPal will block transactions to offshore casino accounts. Banks and payment providers are legally obligated to do so, to avoid payment fraud and money laundering. So, although the site may offer a handful of familiar payment options, using them to try to make a deposit will leave you frustrated when your bank halts the transaction. Even if you do manage to make a deposit, you will be charged up to 10%, which means for every $100, the casino will pocket $10, which adds up to a hefty amount over time. 

Royal Ace isn’t shy about making you wait, either. Payouts are reviewed within 7 days and processed within 7 to 10 days following approval. After this, the online casino will not pay out more than $2,500 per week. Let’s say you have $10,000 of winnings to cash out – this can easily take 45 business days, and this is even assuming your money arrives.

Royal Ace Casino may feature games from software providers you know and love, such as Big Time Gaming, but that doesn’t mean that you will enjoy a smooth gaming experience. There have been reports that many of the games glitch, which prevents you from accessing them. Even if you attempt to log out and sign back in, with the hopes that it will reset it somehow, this doesn’t make a difference, and the issue persists. As usual, the support team remains unhelpful and unbothered by these experiences.

To help with my review, I delved into genuine customer reviews on independent review sites and forums. Practically every poor review and complaint I found was related to payouts. In general, players are either outright denied their withdrawal with their winnings being removed from their balance or are kept waiting for months on end.

Overall, around 80% of all reviews I discovered gave Royal Ace Casino a 1-star rating, which represents how shocking the operator’s attitude is to payouts. One player, in particular, noted that they requested a payout of $2,000, which led to them getting their VIP status removed, seemingly punishing them for winning. Another player stated that their withdrawal was denied due to ‘violating the T&Cs’ with no further clarification.

I also found a customer who requested a payout 6 months ago, and they are still waiting for their funds. They have found it impossible to reach the support team, and when they do contact someone, no practical help is provided.

Royal Ace is notorious for not paying customers their winnings and enforcing heavy fees on deposits and withdrawals. Therefore, Royal Ace Casino is a blacklisted casino because of the severity of the payment issues.

Aside from the obvious problems with banking, the Royal Aces website may appear professional, but the navigation is poor, and customer support is unresponsive and unhelpful. I can’t help but think that the low-level customer service is by design because how is a customer going to fight for their winnings when there is no easy way to reach anyone?

Overall, I encourage you to sign up at alternative online casinos that hold valid gambling licenses with reputable state regulators. Quite simply, do not waste your time or money by playing at Royal Ace Casino. 

It’s easy to feel overwhelmed when picking a new online casino, but identifying a trustworthy casino operator can be even harder. Your first step is to verify the casino’s license and research its reputation. All reliable casinos will display their licensing information and T&Cs; if they do not, it’s a huge red flag.

From here, you should look out for games from reputable gaming studios like NetEnt, Pragmatic Play, Playtech, and Evolution Gaming. It’s also just as important to check for user-friendly interfaces and easy navigation; otherwise, you might have a poor experience.

Make sure that you examine all terms and conditions in-depth to guarantee you aren’t getting caught out. If you need to clarify anything, reach out to customer support first, which should ideally be available 24/7.

Lastly, always pay close attention to the banking information. Look out for ridiculous limits, unnecessary payment fees, and any other terms that may impact you getting your hands on any hard-earned winnings.

If you want to play casino games, there are much safer sites available to US players than Royal Ace Casino. Take a look at our list of suggestions below if you'd like some recommendations. The list is location-sensitive, so it will show you the best options for your state. If you're in New Jersey, Pennsylvania, West Virginia or Michigan, we'll show you the best real-money casinos that are licensed to operate in the US. If you're in a state that does not allow online gambling, we'll show you the best sweepstakes casinos available to you. Have fun... safely!

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