Jumba Bet Casino Review - Blacklisted Offshore Operator!

Emma Trotter

Updated by Emma Trotter

Editor

Timothy Lewoc

Fact Checked by Timothy Lewoc

Last Updated 13th Sep 2024, 04:00 PM

 

Jumba Bet is an offshore gambling site that is licensed in Curacao. Seeing as Curacao casinos don’t have the best reputation in the US, this does not provide me with much evidence that Jumba Casino is legit. On top of that, the site has a long track record of unpaid winnings, unfair bonus terms, and poor customer service.

So keep reading this Jumba Bet Casino review to find out why you should swap it out for one of our trusted licensed casinos instead. 

Does Jumba Bet Casino Have a License?

Like all casino sites owned by TD Investments Limited, Jumba Bet operates under the gambling laws of Curacao. This means it is licensed and regulated in Curacao, not in the United States. In fact, the site’s Terms and Conditions specifically state that US players are prohibited from playing. Although this is often the case with offshore gambling sites, the fact that Jumba Bet is marketing its service to players in the US demonstrates its disregard for its own rules, as well as the gambling laws in the US.

It’s also common knowledge that Curacao’s regulatory framework is far less stringent than that of state regulators like the New Jersey Division of Gaming Enforcement (NJDGE) or the Michigan Gaming Control Board (MGCB). The ease and accessibility of attaining a Curacao license do not provide me with much reassurance that Jumba Bet Casino is actually legit. Therefore, it’s probably best to avoid Jumba until it is up to scratch with the gambling rules and regulations of state regulators in the US.

Platform Usability

Jumba Casino needs a serious redesign. While the jungle theme is kind of cool, the site is far too busy. Not only does everything take forever to load, but with so much going on, it’s almost impossible to find anything. On top of that, some of the games don’t work properly. If you’re still thinking about registering for Jumba Bet, you may wish to reconsider. 

Warning Banner IconPlayer Safety Warning: This casino has been placed on our blacklist
Warning Negative Banner Icon

Operating offshore without a U.S. license, this casino lacks regulatory oversight, which can lead to unsafe gaming conditions and unfair practices. Your security and privacy are at risk when playing on this platform. For a secure and fair gaming experience, please consider using one of our recommended licensed casinos.

Warning Negative Banner Icon

Deposit and Withdrawal Issues

Jumba Bet Casino offers a limited number of payment options; currently, you can only choose from Visa or Mastercard credit/debit cards, prepaid cards, and Bitcoin. There isn’t an e-wallet option, which is disappointing. 

It’s worth noting that state regulators in the US do not give licensing certificates to online casinos that support cryptocurrency as a payment method. This is, therefore, all the proof you need that Jumba Casino is not eligible to operate anywhere in the country and should be avoided at all costs.

When it comes to deposits, they don’t specify a minimum limit amount. However, whenever I tried to fund my account, support agents always encouraged me to deposit more due to technical complications. In the T&Cs, it also says, ‘The larger your deposit amount, the less chances of experiencing a rejection.’ Both of these behaviors seem fishy if you ask me.

Unfortunately, things get even worse when it comes to withdrawing winnings. Every time I requested a payout, I was told it had been processed and that I would receive my money soon. Well, I bet you can guess, but that money never appeared in my account. It seems I’m not the only one to be caught out by these scammers. There are scores of complaints online about delayed or unpaid withdrawals, accounts being suspended after significant wins, and poor customer service in response to these issues.  

Customer Support Experience

Jumba Bet claims to offer around-the-clock customer support seven days a week. But this is definitely not the case. After conducting multiple tests across the various support channels, I was very disappointed. The live chat agents were blunt and dismissive, and none of my emails were ever responded to. I even tried to use the toll-free phone number a couple of times, but it went straight to voicemail every time. 

While poor customer service isn’t a surefire sign of a rogue casino, it does put a damper on your overall gaming experience. Online casinos have a duty of care to their players, and offering efficient, responsive, and accessible customer support is one way of providing this. 

Gaming Fairness Concerns at Club Player Casino

The games at Jumba Bet are supplied by Saucify, Betsoft, and Rival. While these are all reputable software providers in the industry, there is no way to know whether the casino isn’t offering pirated copies of its games. With no certificate of its partnerships with these software companies, I can neither confirm nor deny whether Jumba Bet’s games are legit. Therefore, I advise you to approach this casino with caution. 

Another thing that made me wary is the lack of approval from a reputable testing agency like Gaming Labs International (GLI). Without this, the casino cannot prove it offers an entirely fair gaming experience to players. Who’s to say that the site hasn’t actively tampered with the RNGs (Random Number Generators) in its games so it can manipulate the outcomes, which is a common tactic shady operators use to prevent players from ever winning?

Community Feedback and Reputation

If I haven’t mentioned it enough already, Jumba Bet doesn’t have the best reputation among players. In fact, the feedback on Jumba is awful, whether it is on Trustpilot, Reddit, or another casino review site. Most players report poor customer service, unfair bonus terms, rigged games, and unpaid winnings. 
Here are what players are saying about Jumba Bet Casino: 

  • ‘This casino is a scam, why?
    - they don’t pay out your winnings
    - worst customer service
    - are not licensed’
  • ‘This casino has given me such a run around omg they don't answer their phone or live chats’
  • ‘To make things brief, you will not be able to withdraw winnings from this casino. They stiffed me for over $10,000 I won on a lucky streak. The games are fun, but there’s nothing to say about them if you can’t win.’
  • ‘Scam! Bonus options allow you to believe you can win but all the restrictions they apply seem to make it impossible. Even when they “gift” you with what most would refer as free play you cannot withdraw any funds unless you have reached their restrictions and conditions which appear to be abnormally high. I do not recommend this site at all.

Conclusion: Is Jumba Bet a Legit Casino?

I would not feel comfortable recommending this site to anyone based on everything I found when writing this Jumba Bet Casino review. Not only is it unlicensed in the US, but it also has a poor track record of unpaid winnings, misleading promo terms, and poor customer service. All of this is backed up by hundreds of player complaints online. 

Other Casinos we DON’T recommend 🚫

Safe Gambling Guidelines

With so many rogue operators out there, you’re probably thinking, how can I tell whether an online casino is legit or not? That’s why I’ve compiled a list of key things to consider before signing up with a casino. I’m confident that by following these guidelines, you’ll be able to find a trustworthy casino with peace of mind.

  • Check for a license: You should only play at casinos that are licensed and regulated by a reputable gambling body in the US, such as the Pennsylvania Gaming Control Board (PGCB). That way, you can be sure that they follow strict regulations regarding fair games and data protection.
  • Fair games: Reputable casinos will offer a certified fair gaming experience to players free from any rigging. Independent testing agencies will regularly audit their RNGs (Random Number Generators) to ensure the outcomes are random. They will then display these results clearly on the site for everyone to see.
  • Clear bonus terms: A trustworthy casino will offer generous bonuses with reasonable wagering conditions. Look for bonuses with clear and transparent terms that are impossible to misinterpret.
  • Customer support: Most top casino sites will offer around-the-clock customer support with a variety of support channels to choose from. This includes live chat, email, and phone support. Casinos that make you jump through hoops to get in contact with them are probably not to be trusted.
  • Positive player reviews: You should always do your research before signing up for a new casino, and one of the best ways to do this is by reading what past players have to say about the site. Player reviews provide valuable insights into a site’s legitimacy and overall reputation.  

Casinos we DO recommend ✅

I would strongly advise you to steer well clear of Jumba Bet. But don’t worry – my fellow gambling experts and I have done the hard work for you and found plenty of other trusted and legit casino sites for you to join. So, why not check out our top recommended casinos listed below instead? 

Warning Banner IconPlay Safely Here: We recommend these safe casino sites
positive-thumbs-up

The casinos below are fully licensed to operate in the US. These casinos are regularly audited, work with licensed payment providers, and adhere to state regulations to ensure online security and fair play.

positive-thumbs-up

Oops! It seems there aren't any offers available in your location right now. Click here to check out the best casino deals for your area!

Meet The Author

Emma Trotter
Emma Trotter
Editor Editor

Emma Trotter is a Senior Editor at Casinos.com. Emma has worked as a staff writer and editor for nearly two decades, extensively covering celebrity news and the Las Vegas entertainment, casino and tourism scenes. She spent several years in in-house roles at Caesars Entertainment and Wynn Las Vegas before stepping into iGaming affiliate site content.

Read Full Bio

FAQs

Does Jumba Bet Casino have a license?
Is Jumba Bet safe?
Does Jumba Bet Casino pay out?

Submit a Complaint

Had a bad experience with a casino? Tell us about it - we read all complaints

Submit a ComplaintSubmit a Complaint
Please login to access this content  
faqs

Test Your Luck
Not Your Spam Filter

Sign up to receive emails and promotions from Casinos.com

Casinos.com Email Signup Coins